Frequently Asked Questions

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Why is my gift expired/archived?
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At Snappy, we will never expire or archive your gift without a specific request from your employer.  We also cannot lift an expiration date without a specific request from your employer.  If you believe you should still be able to redeem your gift, please reach out to your company admin and have them contact us directly.

How long do I have to redeem my gift?
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We recommend redeeming your gift as soon as possible!  Most gifts will not expire so if you need some extra time to make a decision, feel free to take the time you need!  It’s important to note that your employer can expire gifts at any time at their discretion.  If you are wondering if or when your gift will expire, reach out to Snappy Support and we will be happy to help!


What should I do if my gift is damaged or missing parts?
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Please let us know as soon as possible and we will make it right!  Many of our vendors have a 30 day return window so always open your gift when it arrives to make sure it’s in mint condition!

Can I return/exchange my gift?
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If you contact us within a 30 day window, we are almost always able to accommodate a return or exchange!  Reach out to us here and we will coordinate with our vendor to facilitate your return.

Can I select two items of lesser value for my gift?
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We are currently limited to one item per gift.  We are happy to help you find a gift that will maximize its value!

Are there other gifts I can choose from?
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We are committed to pairing you with a gift you'll love! Our collections are dynamic and update frequently. While we do not have other items to choose from, the curation team is always hard at work keeping our gift collections fresh with new and exciting products. We're open to suggestions as well so feel free to drop us line!

Where is the email where I can redeem my gift?
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Snappy gift emails will go to whichever email address your employer has on file.  If you are expecting a gift and cannot find your email, check your spam folder as sometimes we can end up in there.  If not, reach out to us here and we will send you your link to redeem your gift!

Where is my gift?
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Your gift should arrive to you within 7-14 days from the time you make your selection.  If you believe that your gift may be lost in transit, reach out to our Snappy Support team here for a live update on your gift!


Does Snappy come with reporting tools?
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Our dashboard has robust reporting tools built right in. Not only can you see which gifts were claimed and who claimed them, but you can also view employee Thank You Notes. A perfect way to gauge sentiment and appreciation!

How fast is shipping?
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We know how important it is to receive your gifts as soon as possible. That's why 90%+ of gifts are delivered within a week.

How much does shipping cost?
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Snappy offers free shipping across the U.S, Canada, U.K and India. For all other locations we can source your gifts locally to prevent high shipping and freight costs.

Can I create a custom collection of gifts?
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You sure can! Our customer success team will work with you to create a custom collection just for your team. Companies often use this offering to build a custom collection tailored to their culture or themed event!

Can I send one-off spot gifts?
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Yep! Every now and then you may want to send a gift to reward exceptional work or celebrate a big win for the team. Using snappy’s one-off feature, you can log into your dashboard and send a gift in a Snap!

Can Snappy send out birthday gifts for me?
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Yes, you won’t have to do a thing! Our automated system scans your employee list every day to determine which employees have a birthday. Snappy’s platform sends them a gift with a price-point and gift collection that you choose in advance.

Is my company a good fit for Snappy?
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Probably! Let's talk. We work with businesses of all sizes and have various options to work together. Submit your info on our site and someone from our team will be in touch.

How do I get my employee information into the Snappy platform?
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It’s easy! You can either upload a secure CSV or connect through one of our HR partners, like ADP, TriNet, bambooHR and many more.

Do you offer gift cards or cash rewards?
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Research shows that physical gifts make a higher positive impact on your team than gift cards or cash rewards. Physical gifts (and experiences) serve as a constant reminder of your appreciation and gratitude for an individual. Meanwhile, over $1 billion of gift cards go unused every year and cash rewards are often used on everyday expenses and quickly forgotten. Check out our Resources page for more info on why Snappy gifts our the better than any other.

How much of my gifting can be automated?
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Pretty much anything! Automate your gifts for holidays, anniversaries, milestones. birthdays, corporate events, employee appreciation weeks, or anything you can think of!

What types of gifts can I send?
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Our gifting experts hand-pick gifts ranging from the latest trending products, top subscription services, local experiences, to luxurious international getaways. Have a gift in mind that isn’t yet available on Snappy? Let us know and we’ll work with you to add it to a gift collection.

Do employees get to pick their gifts themselves?
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